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What's best when the worst happens?

Keith Sankey looks at critical illness cover and income protection and discovers why sales of one are taking off while the other is lagging behind.

Critical illness cover was the healthcare insurance success story of
the late 1990s and the omens are that it will continue to make rapid
progress. However, sales of income protection, whose

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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