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Time to set an example.

The last year has proved to be particularly disastrous for the insurance industry, but Maggie Litster insists that there is hope, and calls for a more positive course of action.

On 10 September 2001, the UK general insurance industry was already
in dire straits. We were facing massive underwriting losses and coming to
realise that, thanks to the deepening recession, we

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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