A sea of change

Recent events have changed the insurance industry dramatically, with underwriters no longer seen as superior to claims handlers. Steve Wellard looks at how claims departments are finally receiving the attention they deserve

There was a time when underwriters were held in high esteem and anyone else in the insurance industry was regarded as almost a second-class citizen. However, the attacks of 11 September 2001

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Big Interview: Jason Storah, Aviva

In his first full profile interview since taking over as UK and Ireland General Insurance CEO at Aviva, Jason Storah sits down with Scott McGee to talk about the insurer's re-entry into Lloyd's, where else Aviva could yet expand, and the differences between the UK and Canadian insurance markets.

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