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A responsible approach to compliance

With regulation just around the corner, Bev FitzGerald believes all companies need someone to take responsibility for relevant training and career development in order for compliance to be achieved

The whole insurance industry obviously knows it needs to get in gear for January 2005. By then, companies must be well on the way to having both professionally trained and competent staff, ready for

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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