Playing to Win

With insurance industry talent management in the spotlight again, HR departments need to be better prepared to recruit star players and then actively engage and retain them. Susannah Pringle reports on the imminent talent wars

Looking back at the dark days of the 1998 to 2001 insurance 'talent wars', star performers held employers hostage by threatening to join their competitors, and companies haemorrhaged talent faster

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

What happens now on the OIC landscape post-Rabot?

After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell Scott asks: What's next?

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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