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Claims management - Finders keepers

Finding and recruiting new customers is a huge expenditure for any company, so the best way to save costs is to keep them. And the best way to do that is to offer the best claims service, writes Michael Kelly

For years insurers have understandably been focused on their financial positions. The high cost of doing business and rising claims costs have consumed general insurance companies. Organisational

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Q&A: Tom Hughes, IUA

Tom Hughes, appointed director of underwriting at the International Underwriting Association last year, outlines the company market body’s priorities from an underwriting perspective for 2026.

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