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Soft skills

Underwriters who intervene early when faced with IT and software-related claims can prevent disputes from escalating out of control, believes Stuart Allison

When a technology contract turns sour, it can all too easily become protracted and expensive - both in terms of legal fees and resulting ill-will - even before taking into account any damages that may

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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