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High priorities

New, tough regulations on the health and safety of employees working at dangerous heights have just come into force. Huw Andrews reports on how the government is stepping up the pressure on employers to tackle a problem that kills dozens and injures thousands every year

Every day scores of workers climb ladders, work on raised platforms, scaffolding and rooftops, and unload lorries without giving thought to the risks involved.

Most of these workers will end the day

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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