Introduction

This year's Claims Club conference was packed to the rafters, with almost 300 delegates in attendanc...

This year's Claims Club conference was packed to the rafters, with almost 300 delegates in attendance. This is a reflection of the changing shape of the claims sector, and the need to address the challenges ahead, from the Ministry of Justice reforms to skills shortages. And with the general insurance market now in a period of soft rates the pressure to make further cost cuts, while improving the customer experience, continues to increase. We hope you found this conference, and this supplement, a help in the struggle.

In association with

Berrymans Lace Mawer is a national and international law firm providing legal services to commercial and insurance clients from offices in Birmingham, Leeds, Liverpool, London, Manchester, Southampton, Stockton-on-Tees and Dubai, with associated offices in Paris, other European locations and South East Asia. The firm is highly regarded for its handling of claims relating to abuse, catastrophic injury, clinical negligence, construction, defamation, education, environment, health and safety, local authorities, motor, occupational disease, personal injury, police, professional negligence, property recovery and stress.

Computer Sciences Corporation is a world leader in the strategic application of information technology. To complement its capabilities in consulting, systems integration and outsourcing, CSC provides financial services industry knowledge and experience and a comprehensive portfolio of financial services application software, including claims management solutions, personal injury claims assessment and settlement tools, as well as claims evaluation and negotiation tools.

Sponsored by

AI Claims Solutions provides outsourced motor claims handling facilities. In partnership with all sectors of the market it is dedicated to service excellence. Cost effective solutions are based on a fully integrated supply chain of market leading service providers - volume and technology benefits. At all times it is open, ethical and reliable.

Audatex UK is the UK's market-leading provider of computerised estimating and claims management solutions. The company works in partnership with insurers and their partners in the supply chain to provide solutions that ensure the effective resolution of claims. The AudaNet platform accommodates all of the activities that take place along the claims journey; from claim notification and scheduling of assessor or repair resources, to repair estimating, tracking and final settlement. Audatex is part of the Solera group of companies, a global provider of claims solutions. Solera's operating companies employ more than 2000 associates in 45 countries, and have a global network of more than 50,000 customers.

The Cotswold Group is a UK market leader in claims validation. With 145 staff operating nationwide from offices in Gloucester, Manchester and Watford it strives to produce the highest standard of customer service and quality investigation required by the modern insurer. Operating an investigative service underpinned by a leading intelligence source, it is positioned as market leader in validating exaggerated and fraudulent claims. By focusing on a firm but fair approach, combined with total customer service, TCG has become an established and respected provider to the UK insurance industry.

Cunningham Lindsey is the UK's leading claims management and loss adjusting firm, recognised for its delivery of innovation and service excellence by the British Insurance Awards 2007. Its people and its award winning IT, coupled with its passion and commitment, allows it to design and deliver a broad range of services, generating competitive advantage to support its customer's goals. Insurers, brokers and their clients trust it to provide loss adjusting expertise delivered nationally through its vastly experienced regional teams. It has a great track record in responding to catastrophes, whatever the size.

Homeserve Emergency Services offers UK insurers a market-leading range of claims management services designed to effectively control claims settlement and claims management costs, while ensuring a high quality, user friendly service is delivered to customer and clients alike. Homeserve is the UK market leader in the provision of home emergency services and home assistance cover including plumbing and drainage, glazing and locks, upholstery repairs and furniture warranties services for household insurers.

IBM is the world's largest information technology company and provider of IT services, as well as a pre-eminent technology partner to the world's insurance industry. Working directly with its insurance customers and with IBM certified business partners, IBM helps them become more competitive through the innovative deployment of high-impact, on-demand solutions that enable financial institutions to achieve flexibility, scalability, variability, robustness and security in their IT architecture. These solutions comprise the full range of IBM capabilities including consulting, software, hardware, research and services. As the largest provider of IT solutions to the global insurance industry, IBM handles more than one billion insurance transactions a day.

ISO is a leading supplier of insurance claims services and solutions, 85% owned by insurers. ISO ClaimSearch is the major US insurance anti-fraud system and one of the largest private databases in the world. ISO Claims Outcome Advisor is the leading multi-dimensional personal injury claims management solution.

Parabis forms part of the Parabis Group and was formed to respond to the ever changing needs of the insurance industry. Focusing predominantly on claims it employs in excess of 200 claims handlers. It currently deals with long-term contracts on behalf of three major organisations and will turn over in excess of £7m in 2007. In addition Parabis provides advice and consultancy to the insurance industry and their major insureds around the claims process. Concentrating on driving through efficiency and innovation, it has worked closely with senior directors within organisations to find more effective delivery solutions.

QM Costs is a leading UK legal costs provider. Our comprehensive range of services includes costs assessment and advice, negotiation, preparation and service of points of dispute and replies, handling of costs proceedings through QM Solicitors, attendance at hearings for directions and detailed assessment at any court, bill drafting and recovery of defendant costs, training, solicitor-own client audits, costs consultancy and advice. Specialist costs solicitors and costs draftsmen handle every type of matter from high volume road traffic accident cases through to extremely complex costs and/or very high value cases. It aims to be the best costs partner in the industry to do business with and continually achieve outstanding results.

Resolusion is a new ground-breaking scheme for processing personal injury claims. It is a major industry initiative that brings significant benefits to claimants, insurers and solicitors alike. The Resolusion scheme provides a structured approach to injury assessment, rehabilitation, legal advice and settlement. The scheme can deliver savings between 50% and 80% versus the current claims costs. Resolusion achieves this by reducing all unnecessary third-party and duplicated costs, creating faster end-to-end processing with proportionate legal costs and by helping claimants receive the care and rehabilitation they need more quickly. Resolusion has been formed by bringing together the best of the InterResolve and Elision personal injury claims solutions.

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