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The final instalment of the Disability Discrimination Act will mean all businesses, regardless of size, are legally bound to ensure they do not make it unreasonably difficult for anyone to access their services. Sheena Lindegaard explains

A date that resonates with confusion for many businesses and service providers is 1 October. From this date they are legally obliged, under the Disability Discrimination Act, to ensure their

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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