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Models must embrace new technology

Customers have access to limitless amounts of information on insurers' products through the advent o...

Customers have access to limitless amounts of information on insurers' products through the advent of technology, and this is responsible for an increasingly demanding public.

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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