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Protecting your interests

The devil is in the detail when it comes to relying on legal professional privilege in the context of company investigations. Sanjay Bhandari and Liz Williams examine the necessary precautions and offer some advice on where to start

It is now a month since Eliot Spitzer, the Attorney General of New York, made allegations of bid-rigging in the placement of insurance business.

This has increased unease in the UK insurance industry

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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