An open door policy

Too many insurance companies continue to view internal audit as a means to expose malpractice, or simply just a necessary regulatory evil. But, as Simon Gallagher and Anjit Ahuja explain, a thoroughly conducted audit has many more benefits than simply keeping the FSA from the door

Internal audit is set to play an increasingly important role in business generally, and in the regulated sector in particular. As such, the insurance industry should be fully appraised of - and

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

What happens now on the OIC landscape post-Rabot?

After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell Scott asks: What's next?

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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