Roundtable - Claims handling - Putting insurers in the shop window
While facts and figures and new and improved product offerings can sway a potential policyholder when choosing an insurer, once that individual is a customer, the importance of having empathetic and highly-trained claims handlers on the telephones could make all the difference when policies are up for renewal. Stephanie Denton reports
Claims are an insurer's shop window. Claims handlers have the task of delivering the product that the brand has portrayed and a claim is when policyholders test their insurance policies. So claims
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