Interview - Martin Oliver - Consider yourself one of the family
Kwik Fit Insurance Services managing director Martin Oliver explains to Mairi MacDonald how his determination to create an enjoyable working environment has helped the company to take on the big guns of Norwich Union and Direct Line
To anyone who has ever done time in a call centre, the Kwik Fit Insurance Services operation in Uddingston, Lanarkshire, is a breath of fresh air. Hundreds of call handlers sitting in long rows in a
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