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Agreeing on settlements

The imminent Courts Bill is raising concerns across the insurance industry - particularly relating to periodic payments. A recent round table on the subject focused on anxieties about compliance. Ralph Savage reports

There are several concerns surrounding the impending Courts Bill, due to become law next April. None more so for the insurance industry than a judge's right to impose periodical payments in personal

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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