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Offering insurance online has proved successful for the insurance industry but, as Michael Allen warns, if insurers want to keep their shopping carts full they must make sure their websites continue to perform well

It is a commonly held belief that savvy insurers have an online presence. A couple of years ago, research conducted by NOP showed that more than a quarter of all adults had searched for motor

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Fair value rules still fail brokers and consumers alike

Four-and-a-half years after the Financial Conduct Authority’s fair value rules arrived, Branko Bjelobaba, principal of compliance consultancy Branko Ltd, argues inconsistent data and vague metrics still make it difficult for brokers and consumers to compare insurance products properly.

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