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Rehabilitation awareness needs to rise

Julie Birch, rehabilitation manager, NFU Mutual, said that legal counsel needs to improve its awaren...

Julie Birch, rehabilitation manager, NFU Mutual, said that legal counsel needs to improve its awareness of rehabilitation.

"We all have to appreciate that the litigation process for anybody is

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Claims & Legal Review of the Year 2025

From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

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