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A pain in the neck

With 250,000 whiplash claims a year placing a strain on motor premium revenue, Lynn Rouse asks what the insurance industry can do to minimise some of these costs

Whiplash claims continue to represent a high proportion of personal injury spend for motor insurers. Estimates last year put the annual bill at around £1.6bn - although market commentators believe

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

Why AI should never make insurance claims decisions

As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.

Managing the ‘forever risk’ of PFAS

How PFAS, often called “forever chemicals”, is creating one of the most complex and far-reaching environmental risks for insurers today is the topic of the latest Insurance Post Podcast.

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