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Trying the alternative

The use of alternative dispute resolution can be central to reducing costs for all stakeholders and improving control over personal injury settlements. Rather than a sign of weakness, Tim Wallis and Tony Newman explain how early mediation can offer a fair and balanced conclusion

Repeat users of mediation in the insurance industry find it a flexible tool, which, when properly deployed, has the potential to reduce costs while also treating customers and claimants fairly.

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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