Claims Roundtable - All hands to the pump
Financial Services Authority regulation has upped administrative pressure on the industry. Outsourcing non-core business can help brokers concentrate on their day-to-day business but can these third parties be trusted to add value for clients and carry through broker's branding and ethos? Andrew Foxwell reports from a recent roundtable on the subject
Claims outsourcing is arguably one of the most delicate arrangements that brokers can engage in.
Given that, ultimately, an insurance policy is almost always evaluated on the basis of the quality of
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