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Rating adequacy - A cautionary tale

Dramatic variation in casualty insurance prices make buyers uncomfortable but a volatile world means they are inevitable, so the industry needs to explain the reasons behind the rises, explains Anne Griffiths

During 2002 and 2003, worldwide casualty insurance rates increased substantially. The increases were in response to the many legislative and economic changes that had added new burdens to companies

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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