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FCA launches claims management market review

Two magnifying glasses

The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.

The review will look at what is causing poor practices across the board, with main concerns including aggressive marketing, misleading advertising, and unfair exit fees.

It will also look at issues

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Ex-FCA expert backs AI to read emails for misconduct

Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.

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