Dawn of the deadline
The Financial Services Authority's treating customers fairly initiative has been running since July 2004 and the regulator has been helping the industry focus on the subject by setting a number of implementation deadlines. With many struggling to meet these, Stuart Howard and Anthony Davies outline some of the key issues firms face
The Financial Services Authority's paper on treating customers fairly, issued in July 2006, outlined four phases a firm would need to go through to implement TCF. The paper also set a March 2007
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