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The adjuster's role - A demanding audience

Picking up the pieces following a disaster is part and parcel of the insurance industry and, as Gerry Loughney writes, recent floods have served to highlight the increasing number of areas policyholders expect the loss adjusters to deal with

Insurers have always had to expect the unexpected and deal with the aftermath. But in today's market, the policyholder's service expectations are entirely different and this has brought about some

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Claims and Legal Forecast of 2026

The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.

False Lego claim dismantled brick-by-brick

A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets.

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