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The collapse of HIH was the event that rocked the boat of the Australian insurance industry but, as Marcus Alcock reports, the waters have started to settle

It seems that 15 April 2005 could well be viewed in years to come as a significant turning point for the Australian general insurance industry. For on that auspicious date, former HIH Insurance

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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