Repair standards - A matter of trust
When it comes to repair and improvement, homeowners want reputable tradespeople to do the work. Insurers also need to be confident firms carrying out work on their behalf meet minimum standards and take good customer care practices into their policyholders' homes, says Mark Baxter
This summer, the government-funded Consumer Direct agency, a telephone and online-based consumer advice helpline, revealed that complaints about tradespeople in the home accounted for almost 10% of
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