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Several high-profile corporate scandals have brought the issue of accountability to the fore; and companies seeking to enhance their reputations are building up their investment in corporate social responsibility programmes. Mira Butterworth reflects on the changing corporate face

Corporate social responsibility has become one of the buzz phrases of the financial services industry in recent years.

Its popularity has been boosted by a number of high-profile financial scandals

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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