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Want to get ahead? Get your compliance team to work for you

With improved operational risk-control systems to meet evolving regulatory requirements, savvy insurers are discovering added value beyond the bottom line of compliance. Stuart Robinson and John Rowland of Tillinghast outline the steps you need to take to win

The impending roll-out of Solvency II in Europe and the introduction of Sarbanes-Oxley in the US are urging insurers to develop advanced frameworks to mitigate against operational risk losses. Leading

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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