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When should you try your hand at baseball arbitration?

The end of 2005 saw the denouement of a major dispute between Winterthur and XL following 'baseball arbitration'. Chris Foster of Herbert Smith explains the rules of this high-stakes game

Originally used for determining baseball players' salaries, 'baseball arbitration' (as it is now called) offers advantages if used in the right circumstances, but it is neither without risk nor for

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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