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Back to the future.

By viewing the motor sector in an alternative light, insurers have realised that customer retention is a less costly option than the acquisition of new business. Richard Adams says going back to basics and encouraging customer loyalty moves the focus…

Buying into accident prevention.

The growing litigation culture has seen an increase in the number of slip-and-trip claims stemming from incidents in shops, offices and other public places. The HSE is making their prevention its priority - a message insurers and brokers are keen to…

Safety drive.

With proposed legislation on corporate manslaughter on the horizon, bus and coach operators can expect personal injury and liability claims against them to rise. Tim Brangwyn warns firms to tighten up their risk management and insurance precautions in…

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