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In series - claims management: Reflecting on feedback

Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.

Video: UK Broker Awards as they happened

Well over 500 turned out at the broking community's annual awards ceremony to celebrate the Best of British Read more: http://www.broking.co.uk/insurance-age/news/1733549/video-uk-broker-awards-happened#ixzz105IJPLAx Broking - Broker market intelligence…

Home & Legacy seals Lloyds deal

Home & Legacy has entered an agreement with Lloyds TSB Insurance Services to provide personal home and motor insurance to its private banking customers.

Stakeholders agree flood roadmap

Environment minister Richard Benyon attended a flood management summit and met with insurers to discuss how best to ensure that insurance is widely available for homes at risk of flooding.

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