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In Series: Balancing act

Personal lines insurers must be careful to ensure their desire to harness the power of data doesn’t get in the way of treating customers fairly.

New Act to bring 'peace of mind' for consumers

The Consumer Insurance Act will give “added peace of mind” to customers who will “not be declined if they unknowingly fail to disclose information to their insurer” when buying insurance products, according to the Association of British Insurers.

Consumer Insurance Act: Under the radar?

The Consumer Insurance (Disclosure and Representations) Act 2012 will upend more than a century of the customer’s duty to disclose information to their insurer. Is the market prepared for this substantial change?

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