Insurer satisfaction unaffected by Covid-19 despite record policyholder problems, says Institute of Customer Service
The Covid-19 pandemic and subsequent lockdowns have not had a detrimental impact on the insurance sector’s overall customer satisfaction - despite the number of people experiencing problems hitting an historic high, according to the latest report by the Institute of Customer Service.
Based on its latest bi-annual UK Customer Satisfaction Index published this week, customer satisfaction in the insurance sector is 78.4 (out of 100), the same level as a year ago, although 0.2 points
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