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More than a third of consumers feel no loyalty to their insurance provider

customer-loyalty

A third of UK consumers feel no loyalty to their insurance provider, according to a report.

Based on a survey of 1000 UK consumers, the report by Ello Media also found that 47% of respondents felt it no longer pays to be loyal to a particular brand, though more than a third said they would

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NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

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