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Updated: QBE claims boss replaces Ashton West at helm of MIB
Ashton West OBE is to retire as CEO and executive director of the Motor Insurers’ Bureau, being replaced by former QBE group chief claims officer Dominic Clayden.
Interview: Andy Homer, former Towergate CEO
Industry veteran Andy Homer talks to Ryan Hewlett about life after Towergate, the insurtech world and why Brexit represents an open door for the canny Angel investor.
GRP hires Clive Nathan as CEO of MGA division
Global Risk Partners has appointed Clive Nathan as CEO of the group’s managing general agent division.
RSA director of motor and injury claims Ian Currie set to retire
Exclusive: RSA director of motor and injury claims Ian Currie is set to retire at the end of the month.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Insurers celebrate National Apprenticeship Week
Insurers are celebrating National Apprenticeship Week by creating hundreds of roles and showcasing their apprentices.
This Month In Post: Truth or dare on cyber
At the ABI annual dinner on Monday, as guests at my table predicted future insurance trends, I was struck by a suggestion. People will want to protect their most precious belongings and, in 10 years’ time, that will be their personal data, a KPMG partner…
Julie Page to take over as Aon UK CEO
Aon UK has promoted Julie Page as its new CEO and chosen Dominic Christian as global chairman of Aon Benfield.
Penny Black's Social media roundup for March 2018
Music and mental health plus piazzas and pancakes
My other life: Derrick Potton, Hiscox, diver
When not busy as sales director at Hiscox UK & Ireland, Derrick Potton spends his time diving.
Interview: Romaney O'Malley, AIG
AIG head of UK regions Romaney O’Malley has been heading the group’s industrial segment since June 2016. She explains to Will Kirkman how the insurer is reshaping its approach to risk and fostering its female talent
Ardonagh's David Ross on changing attitudes to mental health
Mental wellbeing has become a focus of the insurance industry, and David Ross, CEO of The Ardonagh Group, believes brokers have a role to play in changing attitudes in the workplace.
Insurers urged to not sweep internal staff fraud under the carpet, by LV investigations boss
Exclusive: 'Out-of-salary behaviour' and irregular work patterns have been identified as tell-tale factors for insurers to look out for in their efforts to identify potential theft of confidential data.
Career Development: Five insurers reveal gender pay gap figures
Five insurers have revealed by how much women are underpaid in their organisations compared to men.
Market Moves: March 2018
Some of the movers and shakers in the market this month
Career File: Marshall Bailey
Bailey named as chair of the Financial Services Compensation Scheme
Blog: Did Axa's Brendan McCafferty set a record for the shortest GI CEO stint this century?
The surprising departure of Brendan McCafferty as the CEO for intermediated and direct at Axa Insurance last month got me thinking.
Rising star: Daniel Whitfield, Swinton
Whitfield started as a broker liaison underwriter in 2005 and is now a customer service associate at Swinton
Swinton to close 40 branches, over 260 jobs at risk
Swinton Insurance is to close up to 40 branches across the UK, putting 268 jobs at risk.
Go Compare snaps up former Facebook director
Go Compare Group has named Silicon Valley tech executive Joe Hurd as an independent non-executive director with effect.
Lloyd’s gender pay gap at 27.7%
Male employees across Lloyd’s are paid 27.7% higher on average than female staff.
Hamilton Syndicate reorganises underwriting team
Hamilton Underwriting, the managing agency of Syndicate 3334 and the Lloyd’s operations of Hamilton Insurance Group, has reorganised its underwriting team.
IFB appoints claims officers Nichols and Gibson to its board
The Insurance Fraud Bureau has appointed two claims officers from major insurers to its board.
Saga appoints Patrick O’Sullivan as chairman
Saga has appointed Patrick O’Sullivan as chairman with effect from 1 May 2018.