Are insurers racing to be online-only excluding disabled customers?

Diversity and inclusion

As the insurance sector increasingly digitises, Damisola Sulaiman examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.

The insurance sector is increasingly moving towards digitisation, and part of that process has involved shifting most of the sales and service process in personal lines insurance to be online-only.

Dis

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