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Zurich Insurance

View from the top: A multi-channel world

Many brokers will have read the recent update around Zurich’s personal lines strategy, following the announcement that we’re re-entering the direct channel later this year via an outsourced arrangement with Endsleigh, where the majority of new business…

Insurers extend riot notification period

Insurers have extended their claims notification periods for claims resulting from the riots in response to the government’s own extension of the notification period under the Riot (Damages) Act compensation scheme.

New generation claims group: Networking opportunities

With a brief of developing innovative ways to improve the claims process, the Chartered Insurance Institute’s new generation claims group recently finished its year-long pilot. Ant Gould looks at the results and talks to the key players.

Zurich claims Q2 bounce back

Zurich has announced a half year operating profit 7% down on the same time last year at £2.1bn, but said its second quarter was 7% up at $1.3bn.

Aviva rules out target change despite over-achieving

Aviva has pinpointed a much improved private motor result as being pivotal to it posting an above-target combined ratio of 96% (H1 2010: 98%) for its half-year UK general insurance business. But despite emphasising “strong continued momentum” in UK GI…

Centre for Justice appoints insurance panel

Centre for Justice, an adjudication service for business, government and the public, has responded to requests from the insurance industry by unveiling a new panel of experts with insurance sector expertise.

Credit hire: Improving the engagement

The credit hire industry has traditionally had a rocky romance with insurers. Sam Barrett looks at what has gone wrong and how the two sides can reconcile their differences.

Roundtable - Claims: The claims game

The expert panel at our recent roundtable on the claims process got their teeth into technology and staffing issues, how to tackle fraud and the impact of telematics. Leigh Jackson reports.

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