AIG

Big Interview: Bob Thaker, Sompo

Bob Thaker, Sompo's UK CEO, sits down with Insurance Post to discuss the insurer’s plans to rapidly become one of the top players in the UK market, serving clients from the corporate level right down to SMEs.

Protesters target Biba conference with street theatre

Greater Manchester Stop EACOP coalition chose to protest at the British Insurance Broker’s Association conference because the insurance industry is the “Achilles’ heel” of the fossil fuel projects it is campaigning against, according to member Martin…

Adam Winslow, Direct Line

Before he even had a chance to get his feet under the table, Adam Winslow, who only joined Direct Line as group CEO on 1 March, had to deal with Ageas making a takeover bid for his business.

Jason Harris, QBE

Having spent a quarter of a century working in insurance, Jason Harris, who joined QBE as chief executive for international in October 2020, is a familiar face in the sector.

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Time to tackle abuse of insurance staff

Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.

Insurers’ Review of the Year 2023

While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.

Claims and Legal Review of the Year 2023

Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.

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