Can AI-driven claims decisions withstand scrutiny?
Trade Voice: As AI promises faster claims settlements and lower costs, Laura Madders, partner at Kennedys and member of the London Market Forum of Insurance Lawyers, examines how insurers will balance efficiency with accuracy, fairness and robust human oversight.
As insurers accelerate their use of artificial intelligence to assess, investigate and handle claims, familiar concerns about AI accuracy and accountability arise.
Although AI can accelerate
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