Do we have to teach people how to have a conversation?
Deputy Editor’s View: After a McKinsey report found that new starters are learning competency quicker with the use of artificial intelligence, Scott McGee wonders how equipped they will be for the ‘people industry’ of insurance.
At a recent lunch, the UK head of a broker told me that larger firms are falling into a trap of managing by spreadsheet, meaning they are becoming too focussed on numbers and not on the qualities
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