Allianz’s Holmes on why trust in insurance must be earned
View from the Top: Colm Holmes, CEO of Allianz UK, argues closing the gap between how the industry performs and how it’s perceived requires a deliberate effort to earn customer trust.
When something goes wrong, a customer’s confidence in their insurer should be instinctive.
For too many, it’s not.
That moment of doubt at the point of need does not reflect how our industry performs
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