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Why specialist expertise matters in a commoditised insurance market

Richard Coleman

View from the Top: Richard Coleman, UK general insurance managing director at Ecclesiastical Insurance, reflects on what should stay the same in insurance even as the market softens and artificial intelligence transforms how the industry operates.

Much of our industry’s attention right now is fixed on the soft market and all the challenges it brings. 

Understandably so. Competitive pressures are forcing every insurer and broker to react and

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