Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life’s most difficult moments.
The moments when customers interact with us are the moments when they judge us and what we stand for as organisations.
Based on how quickly we respond, how well we explain things and how effectively
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
CFC launches latest affirmative AI coverage
CFC has launched affirmative artificial intelligence coverage within its intellectual property policy.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Unlocking fraud intelligence through better data sharing
Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara Costantini.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
AI will amplify rather than replace underwriting expertise
Allison Hamilton, head of US customer success at Cytora, argues the industry’s future will depend not on replacing experienced underwriters with artificial intelligence, but on helping them adapt and use technology to enhance their judgement.
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
iCan’s Mistry says culture can’t be left to chance in a digital workplace
Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce values and relationships when everyday interactions move online.