Walsh on how AI will expand insurance scope
As automation removes friction, Nigel Walsh, global head of insurance at ServiceNow, argues demand for expertise, governance and new forms of insurance is likely to grow rather than shrink.
I am a technology optimist, a pragmatic one to be fair. I get excited by new technology as long as I can see a clear path to the problems it solves.
Ten years ago, insurtech promised to disrupt every
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