AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting value.
Since artificial intelligence entered the mainstream, brokers have been repeatedly warned that they risk being left behind if they fail to adopt it.
From my conversations with brokers, it is clear
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