Throwback Thursday: Adjusters told to stop gossiping
Insurance Post’s Throwback Thursday steps back in time to August 1996 to remind you what was going on this week in insurance history when loss adjusters were told to gossip less and work more.
1 August 1996: Little less conversation more adjusting please
Following market rumours of a merger linking two major adjusting firms, loss adjusters were told to spend less time speculating on deals.
Thomas Howell and Crawford Brocklehurst dismissed as “market speculation” reports the two companies were discussing a possible merger.
Thomas Howell’s parent company, Swiss Re, stated it was positive about the future of its relationship with the loss adjuster.
Peter McCrystal, Thomas Howell’s spokesperson, said: “It seems there are more loss adjusters spending time on speculating than on adjusting. Companies might have a greater profit margin if they spent more time on adjusting.”
Crawford & Company bought both the Thomas Howell Group and the Brocklehurst Group in the 1990s.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
ABI sets out steps to strengthen UK cyber resilience
The Association of British Insurers is calling for clearer cyber insurance policies, stronger distribution and greater data sharing as part of a series of recommendations aimed at strengthening the UK’s resilience to cyber risk.
Time:To: Quest Gate’s Laker on upping your claims game
Greg Laker, CEO of Quest Gates, shares three things the industry needs to do to improve claims in the latest Insurance Post Time To video.
Why the MGA sector is built for what’s next
Trade Voice: Michael Keating, CEO, Managing General Agents’ Association, discusses key themes from this year’s MGAA conference and argues the MGA sector is helping to lead, not react, to change across the market.
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Endless heatwaves are becoming insurance’s hot potato
Editor’s View: A summer of heatwaves, wildfires and increasing subsidence claims is another warning that insurance cannot rely on yesterday’s climate to price tomorrow’s risks, according to Emma Ann Hughes.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers in the feedback loop.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Minster acquires Arag Law’s PI book
Minster Law has acquired the personal injury business of Arag Law in a deal that sees Minster acquire Arag’s PI legal team and its active caseload.