Culture and conduct now define leadership in insurance
The Financial Conduct Authority’s new non-financial misconduct rules make culture and conduct a core compliance issue for insurers, which Sarah Ouarbya, partner for risk and regulatory consulting at Forvis Mazars, argues will reshape expectations of leadership, governance, and accountability.
The Financial Conduct Authority’s announcement on non-financial misconduct is a landmark moment for the UK insurance sector, clearly signalling that culture is no longer just the subject of a business
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