Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
After a blissful two-week cruise spent immersed in two novels and the ship’s daily six-page newspaper, I returned to the far more formidable challenge of my overflowing inbox.
While I was hopping on
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