Esure addresses issue with renewals and quotes
Esure insists an issue with the £141m digital transformation that resulted in the provider temporarily being unable to offer renewals to some customers has now been fixed.
Customer testimony seen by Insurance Post, including a complaint flagged in The Guardian, has revealed Esure has been unable to offer auto-renewals to its existing customers citing “an upgrade of our
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Zego targets £1bn in premium as it achieves profitability
As Zego announces a new round of funding, plus a partnership with Sompo, the insurtech's CEO Sten Saar has told Insurance Post the unicorn has achieved profitability for 2025.
Q&A: Chris Methven, CyberCube
Chris Methven, the new CEO of CyberCube, reveals how fresh financial backing will allow his business to place bigger, longer-term bets on global expansion, deeper analytics and new capabilities.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
Big Interview: Dan McNally, Tide
Dan McNally, SVP and CEO of Tide Insurance Services, tells Insurance Post what drew him to lead the business management platform’s foray into insurance and how he intends to make an impact in the market.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME commercial lines.
Axa shares AI approach after Aviva’s ChatGPT move
Axa has confirmed it is working with partners on using AI to “develop new capabilities that enhance trust, value and convenience for our customers”.
Insurtech Bertie broadens out to brokers
MGA-focused insurtech platform Bertie is expanding into the broker market.